Frequently Asked Questions
Tip: Try “refund”, “certificate”, or “cohort”.
How long do I have access to a course?
You receive 12 months of access, including all future updates during that period. We design content to be usable offline via printable canvases as well.
Do you offer refunds?
Yes. If a course isn’t a fit, contact us within 14 days of purchase and before completing over 30% of the content for a full refund.
Are there live sessions?
Most courses are self-paced with optional live workshops announced monthly. Live sessions focus on practice and feedback rather than lectures.
Can my team enroll together?
Absolutely. We offer team bundles with facilitator notes. Contact us for a customized recommendation and invoice.
Do you provide certificates?
Yes, a verifiable digital certificate is available upon course completion, highlighting learned outcomes and project artifacts.
What level should I pick?
Beginner covers foundations and language. Intermediate assumes basic familiarity. Advanced dives into systems, metrics, and edge cases.
How do Fallows (favorites) work?
Click “Add to Fallows” in the catalog to save courses to your device. They’re stored privately in your browser for quick access.
What do I need to get started?
A willingness to talk to customers and a small block of focused time each week. We provide scripts, checklists, and tools.
Is my data safe?
We store only what’s necessary for course delivery; see our Privacy Policy for details. Local notes and favorites never leave your device.